This Privacy Policy explains what personal information Mira Ceramics collects, why we collect it, how we protect it, and the choices you have. It applies to visitors and customers of our online store. We are the controller of the personal data described here. For any privacy question or request, contact us at al@gmail.com.
1. Information we collect
When you place an order we collect the details needed to fulfil it: your name, email address, shipping and billing address, phone number and the contents of your order. When you contact us, we keep your messages. We also collect limited technical and usage information automatically — such as your device, browser, the pages you view and your approximate location — through cookies and similar technologies.
2. Payment information
Card and other payment details are collected and processed directly by our payment provider over a secure connection. We do not receive or store your full card number.
3. How we use your information
We use your information to process and deliver your orders, take payment, provide customer support, prevent fraud, meet our legal obligations, and improve the store. Where the law requires a legal basis, we rely on the most appropriate one: performing our contract with you, our legitimate interest in running and improving the store, complying with the law, or your consent (for example for optional marketing or non-essential cookies). You can withdraw consent at any time.
4. Sharing your information
We share your information only with the providers that help us operate — such as our payment provider, shipping and fulfilment partners, and analytics tools — and only as far as they need it to provide their service. We may also disclose information when the law requires it. We do not sell your personal information.
5. Cookies and analytics
We use cookies and similar technologies to keep your cart working, remember your preferences, and understand how the store is used so we can improve it. You can manage non-essential cookies through our cookie banner and your browser settings. See our Cookie Policy for details.
6. Data retention
We keep your information only as long as we need it for the purposes above — for example to fulfil your order, provide support, and meet accounting and legal requirements — and then we delete or anonymise it.
7. Your rights
Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal data, to object to or restrict certain processing, and to withdraw consent at any time. If you are a California resident, you may request the categories of personal information we collect and ask us not to "sell" or "share" it; we do not sell it. To exercise any right, email us at al@gmail.com. You also have the right to complain to your local data-protection authority.
8. International transfers and security
Your information may be processed in countries other than your own. We use reasonable technical and organisational measures to protect it, although no method of transmission over the internet is completely secure.
9. Children
Our store is not directed at children, and we do not knowingly collect personal information from anyone under the age required by local law. If you believe a child has provided us information, contact us and we will delete it.
10. Changes and contact
We may update this Privacy Policy from time to time, and the current version always appears on this page. For any question or request, contact us at al@gmail.com.