This Shipping Policy explains how and when we send your order. The exact delivery options, prices and estimated times are always shown at checkout, based on your address and the items in your order.
1. Order processing
Orders are usually prepared and dispatched within the same business day after payment is confirmed. Made-to-order items may take longer; the estimated time is shown on the product page. We will email you when your order is on its way.
2. Delivery times
Once dispatched, orders typically arrive within 1–1 business days, depending on your destination. These are estimates provided by our carriers and are not guaranteed; they can vary during busy periods or because of events outside our control.
3. Where we ship
We ship to the destinations available at checkout. If your country does not appear at checkout, we may not currently ship there — contact us and we will let you know whether we can help.
4. Tracking
When tracking is available, we email you a tracking number once your order ships so you can follow its progress.
5. Customs, duties and import taxes
International orders may be subject to customs duties, taxes or handling fees charged by the destination country. These are set by your local authorities, are not included in the price you pay us, and are the responsibility of the customer. Please check your country's rules before ordering.
6. Delays, lost or returned parcels
If your order is significantly delayed, appears lost, or is returned to us because of an incorrect or incomplete address, contact us at al@gmail.com and we will help resolve it. Re-delivery of a parcel returned because of an incorrect address may require an additional shipping charge.
7. Contact
For anything about your shipment, email al@gmail.com with your order number.